Knowledge Management

Whether in customer relationship management, innovation management, personnel or organizational development, software or product development, knowledge is increasingly coming to the fore in everyday business. Competitiveness increasingly stands and falls with the edge in knowledge that employees in one's own company have over other companies.

In this regard, management is shifting from the traditional management of material and financial assets to managing human skills, knowledge resources and the organization's intellectual assets. A systematic coordination of knowledge is required.

Knowledge management encompasses four major areas:

•     Knowledge communication
•     Knowledge representation
•     Knowledge utilization and
•     Knowledge generation.

Knowledge management is comprised of cross-disciplinary theory and cross-departmental practice. In order to be able to practice successful knowledge management, the interaction between people, organizations and technology must be understood and taken into consideration.