- JKU User Account
- PC Standard Workstation
- E-Mail Boxes & Calendar
- File and Document Storage/Exchange
- Printing Services
- Software Sales for Students
- Hardware Rental Services
- Large-Format Printing Services
- ... learn more about us and our services
Information Management (IM) is the JKU's central, university-wide service provider of IT infrastructure and digital services.
In this respect and when it comes to digital projects, Information Management assumes an integral role as innovator, reliable provider, consultant, and facilitator.
Employees at IM consider themselves as service providers to support various groups at the JKU, including students, researchers, faculty members and course instructors, as well as central administration.
Service Desk
If you have any questions, please do not hesitate to contact us!
Our team at the Service Desk provides support services to those who use the JKU's systems on a daily basis. Services range from providing standard workstations and managing user accounts to telephone and communication-related services. Contact a staff member at the Service Desk in person, or call, or send an e-mail - we are happy to address any questions or concerns our students and employees may have.
Our Office Hours:
Monday-Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 1:30 PM
Hotline: +43 732 2468 1111
E-mail: servicedesk(at)jku.at
Find us on Google Maps: https://goo.gl/maps/19EQPaqZGFv8p24g7, opens an external URL in a new window
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Services
Our services range from standard IT services, including network access, WiFi services, e-mail, and file & print services, to complex applications in support of educational purposes and to conduct research. We develop and operate applications to support teaching, administration, and research by making modern high-performance computers available.
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- myJKU – Mobile Student Web App
- KUSSS – Student Portal
- CAMAS - Campus Management System
- AUWEA – Credit Transfer Platform
- RooMan - Room Management & Scheduling
- Knowledge Management - Intranet Wiki
- Managing Processes and Forms
- Data, Interfaces & Solutions for Partners
- Finance, Controlling & Purchasing (SAP ERP)
- Human Resource Management (SAP HCM)
- HR Employees Self-Service Portal (SAP ESS)
- Reporting & Analyses (SAP BW)
- ... learn more about us and our services
- Campus-wide LAN & W-LAN services
- Remote access via VPN
- Internet access and WAN connections
- Firewall services for institute networks
- Central computer center operations
- Server-housing for institutes & JKU partners
- High-performance computing services
- Operating Dedicated Servers and Server Virtualization
- Central Storage Facilities and Disk Space to Store Data
- Archiving and back-up services
- System administration for Oracle databases
- Mobile and landline phone services
- ... learn more about us and our services
- Central IT Purchasing
- License Management
- ... learn more about us and our services
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