Advice - Assistance - Mediation.
The Student Ombuds Office is part of the Vice-Rectorate for Research and International Affairs.
The office is independent and available to all JKU students. All matters are dealt with in confidence.
The Student Ombuds Office at the JKU Linz is a specific instance when it comes to conflict situations in the area of education & studies and problems cannot be solved to the satisfactory of the main responsible offices (course management, institute management, degree program management, Austrian Student Union representation, Austrian Student Union departments, the Office of Teaching and Studies Organization, etc.).
Advice
The Student Ombuds Office provides information and advice relating to the legal parameters in relation to the individual's problem.
Assistance
The Student Ombuds Office can contact those responsible on-site and work together with the students to find a solution.
Mediation
The office can provide mediation services to address issues that cannot be settled directly by the institutions.
Student Ombuds Office
Contact
Sonja Falkner-Matzinger, BA MSc.
Registered mediator
Address
Johannes Kepler University Linz
Altenberger Straße 69
A-4040 Linz / Austria
Location
Bank Building, Ground Floor, Room 010
Phone (Office)
+43 732 2468 3050
E-mail Address
The Student Ombudsperson can provide information, advising services, and mediate, but cannot...
... issue instructions to university employees
... amend existing regulations ad hoc (laws, regulations, decrees)
... revoke official decisions
... intervene in ongoing, legal proceedings
... represent you in court
The following service-oriented offices are also available to provide assistance with any questions or problems you may have:
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Teaching and Studies Organization Please direct general questions regarding organizing your studies etc., to the respective departments at the Department of Teaching and Studies Organization.
Office -
Student Psychological Counseling Services If you are having study-related issues or personal problems, you can contact the Student Psychological Counseling Services in Linz located directly on campus.
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The Committee for Equal Opportunities The Committee for Equal Opportunities and the Arbitration Commission address any discrimination issues in regard to gender, ethnicity, religion, ideology, age or sexual orientation .
Services -
Ombuds Office to Safeguard Good Scientific Practice Contact the Ombudsman's Office to Safeguard Good Scientific Practice if you have any questions regading scientific integrity in research.
Office -
Office of the Austrian Student Ombudsman The Austrian Federal Ministry of Education, Science and Research has an Ombuds Office for Students that is the central ombuds office for higher education institutions throughout Austria, providing all students with advice, assistance, and services free of charge.
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„I aim to create a solution-oriented environment at the JKU while also supporting conflict resolution to all parties involved. In an effort to initiate potentially improved measures, I also welcome suggestions in regard to study conditions and student services and initiating supporting measures.“
